Terms – CloudyPOS

1. Who we are

CloudyPOS is provided by CIYNX Solutions Ltd ("we", "us"), Accra, Ghana.

2. Your account

You must give accurate details when you sign up and keep them up to date. You are responsible for the people you add to your account, for what they do in it, and for keeping sign-in details and PINs private. Tell us straight away if you think someone has used your account without permission.

3. Plans and payment

The Basic plan is free for your first 6 months, within its limits on locations, users and products. We do not take payment details for Basic, and nothing is charged automatically. If we offer paid plans, their prices and terms will be shown before you choose one, and you decide whether to subscribe.

4. Using CloudyPOS

You agree to use CloudyPOS lawfully, and not to:

break the law or the rights of others, including tax and consumer law;
try to get into accounts or systems that are not yours, or disrupt the service;
copy, resell or reverse-engineer CloudyPOS, except where the law allows it.

5. Your data

The records your business creates in CloudyPOS belong to your business. You can open them and export reports at any time, and you can ask us for a backup. We use your data to provide the service as described in our privacy policy. You are responsible for having the right to record information about your customers and staff.

6. Offline selling and availability

We work to keep CloudyPOS available, but it may sometimes be unavailable for maintenance or reasons outside our control. Offline sales are stored on the device until they are sent, so do not clear a till's browser data while sales are waiting. Some features need an internet connection.

7. Third-party services

Some features rely on others, such as mobile money and card providers, WhatsApp and SMS. Their own terms apply, and we are not responsible for their services.

8. Finance and advisers

Where CloudyPOS lets you share records with a lender, adviser or partner, you decide what is shared and for how long. CloudyPOS is not a lender or adviser: decisions about loans and advice are made by those providers.

9. Partner programme

If you join the CloudyPOS partner programme as an agent, training organisation, accounting practice or bank or microfinance programme, the CloudyPOS Partner Terms also apply to you. They cover joining, how referrals are credited, earnings, payouts, tax, how partners may use business information, and ending the partnership. Where the Partner Terms and these terms differ on the partner programme, the Partner Terms apply.

Partners are independent and do not act on behalf of CloudyPOS.
A business is credited to one partner only, and earnings follow the Partner Terms in force at the time.
Partners see only basic details about the businesses they refer, never their sales, customers or money, and may use them only for the programme.
Partners must not sign up fake businesses, refer themselves, pay for referrals or ask a business for its passwords or PINs.

10. Our rights in CloudyPOS

CloudyPOS, its software and its brand belong to CIYNX Solutions. These terms give you the right to use the service for your business; they do not transfer ownership.

11. Ending your account

You can stop using CloudyPOS at any time; ask us for a backup of your data first. We may suspend or close an account that breaks these terms or puts others at risk, and where we can we will tell you first.

12. Our responsibility

CloudyPOS is provided as it is. As far as the law allows, we are not responsible for indirect losses, such as lost profit, and our total responsibility for any claim is limited to the amount you paid us for CloudyPOS in the 12 months before the claim. Nothing in these terms limits rights you have under the law that cannot be limited.

13. Changes to these terms

We may update these terms. We will change the date at the top and tell account owners about important changes. If you keep using CloudyPOS after a change, the new terms apply.

14. Contact

CIYNX Solutions Ltd, Accra, Ghana. Email hello@cloudypos.com, or WhatsApp +233 55 362 6126.