FAQ
Plain answers,
before you start.
The questions shop owners ask us most. Type a word to find yours, or pick a topic.
Search belowWhat do I need to run CloudyPOS?
A PC, laptop, tablet or phone with a current browser such as Chrome or Edge. Receipts print from the browser to your receipt printer.
How much does it cost?
The Basic plan is free for 6 months: up to two business locations, 100 users and 200 products, with unlimited invoices. If you need more, talk to us about a larger plan.
Do I need a card or Mobile Money to sign up?
No. Basic doesn't ask for any payment details, and nothing is charged automatically.
Do I need to buy new hardware?
No. CloudyPOS runs in a browser on the PC, laptop, tablet or phone you already have.
I run a restaurant or bar. Is this for me?
Restaurants and bars use CloudyEats, our restaurant system, with tables and kitchen orders.
What happens if the internet goes off?
Your cashiers keep selling. Sales are saved on the till and sent automatically when the connection returns.
Can a cashier sign in during a power cut?
Yes, if offline sign-in is switched on and the cashier has signed in on that till before. The offline sign-in lasts 72 hours by default.
What waits until I'm back online?
Split payments, returns, line discounts and price edits, payments through a payment provider, reward points and closing the register.
Can I sell from a phone?
Yes. The till works on phones as well as tablets and computers.
Can a cashier delete an item after the customer has paid?
Not without a supervisor's approval. Every removal, discount, cancellation and price change is recorded with who did it and when.
What if the supervisor is not in the shop?
The request reaches the Manager app on their phone, and they approve or decline it with their PIN.
Can I let some actions through without approval?
Yes. Each action can be set to Allowed, Needs approval or Disabled for your business.
Can I see stock in each of my shops?
Yes. Stock is kept for each location, and alerts show which shop they come from.
Will I be told about expiring stock?
Yes. A daily alert names stock about to expire, and the expiry list shows what expires within 30, 60, 90 or 180 days.
Can I order from my supplier on WhatsApp?
Yes. The reorder list builds a WhatsApp message with the items and quantities, or a purchase order.
Do I download it from an app store?
No. Open it in your phone's browser and add it to your home screen. On iPhone, add it to the Home Screen to receive alerts.
Do I get alerts if I don't open the app?
Yes. Daily sales summaries and stock alerts are also sent to your WhatsApp.
Can I stop alerts at night?
Yes. Each person chooses their alert types and sets quiet hours.
Can I get a copy of my data?
Yes. Export your reports to Excel at any time, and ask us for a backup of your business data.
Can my staff see everything?
No. Each person sees only what their role and shops allow.
Do you share my data?
We don't sell your data. A lender or partner sees your records only if you choose to share them.
No questions match. Ask us directly or WhatsApp +233 55 362 6126.
Start selling
with CloudyPOS.
Set up your products, sell a few items and watch the alerts arrive on your phone. Basic is free for 6 months.